If your question cannot be answered through this FAQ please contact
us to get a fast response.
Internet Cafe Software
Frequently Asked Questions
1. Administrator's
password - What is it?
2. Antiviruses - Are there any antivirus issues connected with GCM?
3. Authorization Codes - How long does it take?
4. Available Programs - How do I set up the list of programs available
to run on the workstation?
5. Credit Card Payments - Which credit cards do you accept?
6. Currency Settings - How do I change the currency sign?
7. Dynamic IP Addresses - How do I
set up my Client Software if I use Dynamic IP Addresses?
8. Firewall - How can I make my firewall
compatible with GCM?
9. Info boxes and hints in GCM Server - How
can I close them?
10. Machine ID? - Where is it?
11. Minimum Requirements
12. Power Button - Power button related
issues.
13. Price? - How much is the software?
14. Pricing Modes - Postpaid and Prepaid modes.
15. Screen Savers - what would you recommend?
16. System Security Settings - Where do I configure the security
settings?
17. Upgrade of License - What
are the rates?
Antiviruses - Are there any antivirus issues connected with GCM?
No. Antivirus software does not cause any slowdowns or any
other problems with GCM Software. You can use any antivirus
programs along with GCM.
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Authorization Codes - How long does it take?
As soon as you complete an order, we will send you the
license key within a couple of hours.
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Available Programs - How do I set up the list of programs available
to run on the workstation?
In the Control Panel of GCM Server (that can be open by
clicking on this button: ) click on the 'Available programs'
button. There you can specify programs' names and paths to their
launching files. As soon as you make the changes the list of
programs will be uploaded on all client machines within 10
minutes. It is very convenient because you do not have to
configure each client seperately.
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Credit Card Payments - Which credit cards do you accept?
Since we use Share it! for our online orders we accept all
major credit cards. We also accept bank transfers, checks and
cash.
We also accept all major currencies.
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Currency Settings - How do I change the currency sign?
By default the currency sign that will be displayed is the same that is set in your "Windows Control Panel - Regional
Settings" on the server computer. If you want to change it,
on the Control Panel of GCM Server click on 'Pricing policy' and
there on 'Other settings.' Click on the tab 'Rounding up and
currency sign' and change the currency. As soon as you do it, GCM Clients will automatically receive the information about
the new currency.
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Dynamic IP Address on the Server
Can I Use A Dynamic IP Address?
Yes, you can.
If your network uses a 'Dynamic IP' then all you need to do is:
During the installation of GCM Clients, enter the 'Network Name' of the server instead of
its IP Address.
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Firewall - How can I make my firewall
compatible with GCM?
If you are running any type of firewall software, you need to allow GCM to communicate through the firewall. GCM
Server uses TCP/IP ports 12997 through 12999. GCM Clients use TCP/IP ports
automatically assigned by Windows.
If you don't have a firewall but want to install one, we recommend using Outpost
Firewall. It is an excellent free firewall that creates filters for
each particular application and does not require specifying any ports.
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Info boxes
and
hints in GCM Server - How can I close them?
In order to close hints and info boxes in GCM Server you
simply need to move your mouse over them. There all over the
program, so if you do not understand something just move your
mouse over it and wait for a moment.
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Machine ID? - Where is it?
In order to get your Machine ID, you need to press the
'Registration' button on the Control Panel of GCM Server. Machine ID is
located at the bottom of the open window. Press 'Copy' to copy it to the
clipboard. Make sure to do this operation on your server computer. The
license key will work only on the computer whose Machine ID you will
provide us with.
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Power Button - Power button related
issues.
The power button of a computer is exposed to the customer. It will
be a very good idea to disable it to make sure that a customer
does not press it causing the computer to go into 'stand by' mode
or hibernate. A customer can do it without knowing the consequences
and will not be able to enable the computer again. Obviously after
that the administrator will have to spend time on it.
To adjust the power button options (it cannot be done
automatically by GCM) go to the Windows Control Panel, there click
on 'Power Options' and choose the 'Advanced' tab. It can only be
done in Windows 2000/XP.
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Pricing Modes - Postpaid and Prepaid.
1) Postpaid mode - administrator simply locates an available to use
computer, selects it and presses the 'Postpaid session' button.
The session immediately starts. Either the customer or the
administrator can end the session whenever they want.
2) Prepaid mode consists of three different modes:
a) Immediate prepaid session - administrator opens a prepaid
session, which immediately starts on the workstation. This is an
extremely easy to use mode.
b) Timecode mode - timecodes are generated on the
server and sold to the customers. The customers can then enter the timecode into any computer and start using it. Once the time is used up, the
GCM Client ends the session and displays the Protection mask. If the user ends the session and still has time on the timecode, the timecode can still be used until no time remains on it.
c) Prepaid Account mode - prepaid
accounts
are generated on the the server and sold to the customers. The
difference from the timecode mode is that prepaid accounts have money
instead of time on them. It has the following benefits:
• You can have different rates for different periods of the day/week
• You can increase/decrease your prices after an account is sold
A prepaid account has a Login & Password. A timecode only a Login.
In the 'Pricing policy' window,
you can specify rates for all the pricing modes except timecodes, which
have their own pricing policy window.
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Screen Savers - what would you recommend?
Screen savers used to do what their name implies for old models of
monitors. For modern ones they are no longer so important. So it
is totally up to you whether you want to use them or not. However,
it is very important to realize that good looking screen savers
with complicated animation use a lot of computer's resources. So
it would be a good idea to turn off the monitor and hard disk
after a certain period of time.
We recommend to set your machines to do the following:
10 minutes of inactivity activates the Screen Saver
15 minutes of inactivity turns off the Monitor
30 minutes of Inactivity turns off the Hard Disk
40 minutes of inactivity puts the computer in Standby Mode.
By doing it, you will not only save energy but also keep your
devices in good condition for extended period of time.
Or you can enable the option 'Client computers automatic shutdown'
on the Control Panel of GCM Server. It will shut the machines down
after 15 minutes of being locked (without a time session).
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System
Security Settings - Where do I configure the security
settings?
On the Control Panel of GCM Server in the tab 'Client
settings' you can disable the usage of Windows Task Manager on the
client workstations. In the tab 'Internet Explorer and MSN
Messenger settings' you can configure the settings of IE and MSN
for client workstations. If you decide to uninstall the software,
all the settings will be changed back to their original condition.
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Upgrade of License - What are the
rates?
If you want to increase the number of stations and upgrade the license, the charge will be the price of the new license minus the amount already paid. For example, if you want to make an upgrade from 5 to 10 clients, the charge will be $319 - $239 = $80.
Please contact us concerning
the upgrade.
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